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TERMS AND CONDITIONS

Terms of Service and Sale

WAGZ, Inc (referred to as “WAGZ,” “Company,” “us”, “we” or “our”) designed the WAGZ™ fully connected system (Wagz Serve Smart Feeder, Wagz Go Smart Door, Wagz Explore Wagz Products, Wagz Roam Smart Tiles, Wagz Play Treat Cam (Petzi), including the multiple hardware products and accessories (“Accessories”) (together, “Wagz Products”) to help you meet the demands of your dog’s and your life and make taking care of your dog as easy as possible.


These terms and conditions, together with all agreements expressly incorporated by reference (collectively, these “Terms”), govern

  • your access to and use of www.WAGZ.com or any www.WAGZ.com sub-domains (the “Site”) and the WAGZ mobile application (“WAGZ App”) (together, the “Digital Services”), including all content, functionality, and services offered on or through the Digital Services;
  • your access to and use of our social media sites and platforms, including, but not limited to, Twitter, Facebook, and Instagram (our “Social Media Channels”) and/or participation in our social media promotions;
  • the subscription services provided under your WAGZ service plan (“WAGZ Service Plan”); and
  • your use of our products (collectively, (i) through (iv) are the (“WAGZ Services”); your access to and use of the software of any kind (“Product Firmware”) embedded in your WAGZ products under our EULA; and
  • all purchases through our Site or other transactions for the sale of goods or services formed through the Site or resulting from visits made by you, under our Sales Terms.

The terms “you,” “your” or “end user” as used in these terms means any person or entity who accesses or uses the WAGZ Services or Product Firmware or places orders through the Site and any person who creates a WAGZ account and accepts these Terms, including WAGZ customers and other owners of WAGZ products. “WAGZ Parties” collectively means WAGZ and its affiliates, and its and their respective officers, members, directors, employees, service providers, agents, licensors, suppliers, successors and assigns.
THESE TERMS REQUIRE THE USE OF BINDING ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE ALL DISPUTES ARISING UNDER THEM, RATHER THAN JURY TRIALS OR CLASS ACTIONS. 
CERTAIN LIMITATIONS ON THE DIGITAL SERVICES AND PRODUCT FIRMWARE BELOW DESCRIBES SIGNIFICANT CONSTRAINTS OF THE DIGITAL SERVICES AND PRODUCT FIRMWARE, IN PARTICULAR IN REGARDS TO PERSONAL SAFETY AND URGENT USES.
THIS IS A LEGAL AGREEMENT. BY CLICKING THE “ACCEPT” OR SIMILAR BUTTON OR TICK BOX, BY ACCESSING OR USING ANY OF THE WAGZ SERVICES (IN THE CASE OF OUR SITE, WHETHER AS A GUEST OR REGISTERED USER), BY PLACING AN ORDER FOR WAGZ PRODUCTS OR ACCESSORIES THROUGH THE SITE, OR BY ACTIVATING AND/OR USING YOUR WAGZ PRODUCTS, ANY ACCESSORIES OR THE PRODUCT FIRMWARE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE LEGALLY BOUND BY THESE TERMS, AS WELL AS ANY AND ALL ADDITIONAL TERMS AND POLICIES WE PROVIDE, INCLUDING, WITHOUT LIMITATION, OUR PRIVACY POLICY, WAGZ LIMITED PRODUCT WARRANTY, AND ALL TERMS INCLUDED IN-BOX WITHIN THE WAGZ PRODUCTS, ON BEHALF OF YOURSELF OR THE ENTITY YOU REPRESENT. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT CLICK THE “ACCEPT” OR SIMILAR BUTTON OR TICK BOX, SIGN UP FOR AN ACCOUNT, ACCESS OR USE THE WAGZ SERVICES, PLACE ANY ORDER THROUGH THE SITE OR ACTIVATE AND/OR USE YOUR WAGZ PRODUCTS, ANY ACCESSORIES OR THE PRODUCT FIRMWARE.
These Terms give you specific legal rights, and you may also have additional legal rights, which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under these Terms will not apply to the extent prohibited by applicable law.

 

WAGZ Usage and Privacy Policy

The WAGZ Services and use of Product Firmware are intended solely for users who are 18 years of age or older. By accessing or using the WAGZ Services or Product Firmware, you represent and warrant that (i) you are 18 or older and otherwise have capacity to contract and (ii) if you are accessing or using the WAGZ Services on behalf of an entity, you have the authority to bind that entity to these Terms. Use of the WAGZ Services is void where prohibited. WAGZ does not offer products for sale or use outside of the United States and the WAGZ Services are intended for a United States audience and controlled and offered by WAGZ from the United States. WAGZ makes no representations that the WAGZ Services are appropriate or available for use in other locations. Those who access or use the WAGZ Services from other jurisdictions are responsible for compliance with local law.

Privacy

We respect your privacy and are committed to protecting it. Our Privacy Policy governs the processing of all personal data collected from you in connection with your use of the WAGZ Services, your use of the Product Firmware and your placement of orders through the Site. Please carefully review our Privacy Policy to learn about how we collect and use your data before accessing or using the WAGZ Services, using the Product Firmware or placing an order for a Wagz Products or Accessories through the site.

 

Children Under the Age of 13

The Digital Services and Social Media Channels are not intended for children under 13 years of age. We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If you believe that we might have any personal information from or about a child under 13, please contact us at privacy@wagz.com

 

Additional WAGZ App Terms

When you use the WAGZ App, you may be required to agree to additional terms and conditions. For example, we may require you to tick a box to indicate your acceptance of these additional terms and conditions. If you agree to such additional terms and conditions, these will be made a part of these Terms by this reference.

 

Apple Terms and Google Play Terms

These Terms incorporate (a) the Apple, Inc. (“Apple”) Terms and Conditions (located at www.apple.com/legal/internet-services/itunes/us/terms.html) including, without limitation, the Licensed Application End User License Agreement (“Apple Terms”), and (b) the Google Inc. (“Google”) Google Play Terms of Service (located at https://play.google.com/about/play-terms.html) including, without limitation, the Google Play Business and Program Policies (located at http://play.google.com/about/android-developer-policies.html (“Google Play Terms”).

 

Google Terms of Use & Privacy

Google, Inc. (“Google”) Terms of Use (located at http://www.google.com/intl/en/policies/terms)

Google Inc. (“Google”) Google’s Privacy Policy (located at http://www.google.com/policies/privacy).

 

Use of Service Providers

From time to time, we may offer customers who are active subscribers of a WAGZ Service Plan the use of services provided by Service Providers, such as SafetyCall’s Pet Poison Helpline™ (“Service Providers”), as a subscriber benefit. Our Service Providers are independent contractors. You understand that each such service is not controlled by WAGZ but rather by the Service Provider over which WAGZ has no control or power. WAGZ shall not be liable for the acts or omissions of such Service Providers and does not provide any representation, warranty or guarantee as to their services.

 

 

 

End User License Terms

The following End User License Terms (“EULA”) additionally apply to govern your access and use of the Product Firmware embedded in your Wagz Products, along with the terms and conditions of the Terms applicable to your access and use of the Product Firmware or that are otherwise generally applicable, including, without limitation, the Eligibility; No Use of Minors; Privacy, Children Under the Age of 13, Certain Limitations on the Digital Services and Product Firmware, Termination, Disclaimer of Warranties, Limitation of Liability, and Miscellaneous Sections of these Terms. Please read all of these terms and conditions carefully. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS EULA OR YOUR ACCEPTANCE OF THE TERMS, NO LICENSE IS GRANTED (WHETHER EXPRESSLY, BY IMPLICATION OR OTHERWISE) UNDER THIS EULA, CONCERNING ANY SOFTWARE THAT YOU DID NOT ACQUIRE LAWFULLY OR THAT IS NOT A LEGITIMATE, AUTHORIZED COPY OF WAGZ’S SOFTWARE. AS DESCRIBED BELOW, YOU HEREBY CONSENT TO AUTOMATIC SOFTWARE UPDATES OF THE PRODUCT FIRMWARE. IF YOU DO NOT AGREE TO SUCH UPDATES, YOU SHOULD NOT USE THE PRODUCT FIRMWARE. THE (CERTAIN LIMITATIONS ON THE DIGITAL SERVICES AND PRODUCT FIRMWARE) SECTION OF THE TERMS DESCRIBES IMPORTANT LIMITATIONS OF THE PRODUCT FIRMWARE AND RELATED SERVICES, PARTICULARLY IN CONNECTION WITH LIFE SAFETY AND CRITICAL USES. PLEASE READ THESE DISCLOSURES CAREFULLY, AS BY AGREEING TO THE TERMS YOU ARE ACKNOWLEDGING AND ACCEPTING THEM.

  1. License
    Subject to the terms and conditions of this EULA, WAGZ grants to you a limited, non-exclusive, revocable, non-transferable, non-sublicensable, right to access and use (1) copy of the Product Firmware, in executable form, solely as embedded in the Wagz Products you own or control, and solely in connection with the Wagz Products, for your internal, non-commercial use.
  2. Restrictions
    You shall not, directly or indirectly:
    • modify, translate, adapt, or otherwise create derivative works or improvements, whether or not patentable, of the Product Firmware or any part thereof or otherwise use (including making any copies of) the Product Firmware beyond the scope of the license granted under Section a. (License);
    • provide any other person, including any subcontractor, independent contractor, affiliate or service provider of yours, with access to or use of the Product Firmware;
    • combine the Product Firmware or any part thereof with, or incorporate the Product Firmware or any part thereof in, any other programs;
    • remove, delete, alter, or obscure any trademarks or any copyright, trademark, patent, or other intellectual property or proprietary rights notices provided on or with the Product Firmware, including any copy thereof;
    • copy the Product Firmware, in whole or in part;
    • rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make available the Product Firmware, or any features or functionality of the Product Firmware, to any third party for any reason, whether or not over a network or on a hosted basis, including in connection with the internet or any web hosting, wide area network (WAN), virtual private network (VPN), virtualization, time-sharing, service bureau, software as a service, cloud or other technology or service;
    • use the Product Firmware in, or in association with, the design, construction, maintenance or operation of any hazardous environments or systems, including (a) power generation systems; (b) aircraft navigation or communications systems, air traffic control systems, or any other transport management systems; (c) safety-critical applications, including medical or life support systems, vehicle operation applications, or any police, fire, or other safety response systems; and (d) military or aerospace applications, weapons systems, or environments;
    • use the Product Firmware in violation of any law, regulation, or rule; or
    • use the Product Firmware for purposes of competitive analysis on the Product Firmware, the development of a competing software product or service, or any other purpose that is to WAGZ’s commercial disadvantage.

You acknowledge that the Product Firmware contains trade secrets of WAGZ, and, in order to protect such trade secrets, you agree not to disassemble, decompile, decode or reverse engineer, or otherwise attempt to derive or gain access to the source code of the Product Firmware or any part thereof nor permit any third party to do so, except to the extent such restrictions are prohibited by law. You are responsible and liable for all uses of the Product Firmware through access thereto provided by you, either directly or indirectly. Specifically, and without limiting the generality of the foregoing, you are responsible and liable for all actions and failures to take required actions with respect to the Product Firmware by any person to whom you may provide access to or use of the Product Firmware, whether such access or use is permitted by or in violation of this EULA. The Product Firmware may contain technological copy protection or other security features designed to prevent unauthorized use of the Product Firmware, including features to protect against any use of the Product Firmware that is prohibited under this Section. You shall not, and shall not attempt to remove, disable, circumvent, or otherwise create or implement any workaround to, any such copy protection or security features.

 

  1. Maintenance and Support
    WAGZ may provide maintenance and support services, which will include provision of such updates, upgrades, bug fixes, patches, and other error corrections (collectively, “Updates”) as WAGZ makes generally available free of charge to all licensees of the Product Firmware then entitled to maintenance and support services. WAGZ may develop and provide Updates in its sole discretion, and you agree that WAGZ has no obligation to develop any Updates at all or for particular issues. WAGZ further agrees that all Updates will be deemed Product Firmware, all subject to the terms and conditions of this EULA. You acknowledge and agrees that WAGZ may provide some or all Updates via download from a website designated by WAGZ and that your receipt thereof will require an internet connection, which connection is your sole responsibility. WAGZ has no obligations to provide Updates via any other media. Maintenance and support services do not include any new version or new release of the Product Firmware that WAGZ may issue as a separate or new product, and WAGZ may determine whether any issuance qualifies as a new version, new release, or Update in its sole discretion. WAGZ has no obligation to provide maintenance and support services, including Updates:
    • for any but the most current version or release of the Product Firmware;
    • for any copy of Product Firmware for which all previously issued Updates have not been installed;
    • if End User is in breach under this EULA; or
    • for any Product Firmware that has been modified other than by or with the express authorization of WAGZ, or that is being used with any hardware, software, configuration, or operating system not specified in the documentation for the Product Firmware (if any), or expressly authorized by WAGZ in writing.

 

  1. Intellectual Property
    WAGZ and its licensors are and will remain the sole and exclusive owners of all copyrights, trade secrets, and all other intellectual property rights and proprietary rights in and to the Product Firmware and any related specifications, instructions, documentation or other materials. You do not and will not have or acquire any ownership of these intellectual property rights or other proprietary rights in or to the Product Firmware. WAGZ and its licensors reserve all rights in and to the Product Firmware not expressly granted to you in this EULA. The Product Firmware (and all copies thereof) is licensed to you, and not sold, under this EULA. There are no implied licenses under this EULA.
  2. Confidentiality
    For purposes of this EULA, “Confidential Information” shall mean the Product Firmware and any and all other information disclosed to you that WAGZ deems to be confidential at the time of its disclosure either in writing or orally, except for information which you can demonstrate:
    • is or becomes generally known to the public through no fault of yours;
    • is previously known to you or disclosed to you by a third party without restriction on disclosure; or
    • was independently developed by you without access to the Confidential Information.

You shall protect and maintain the confidentiality of the Confidential Information at all times. You shall not disclose, disseminate or otherwise publish or communicate Confidential Information to any person or other third party without the prior written consent of WAGZ. You shall not use any Confidential Information other than in the course of exercising your license as permitted hereunder. You shall notify WAGZ in writing immediately upon discovery of any unauthorized access, use, or disclosure of Confidential Information or any other breach of this EULA, and will reasonably cooperate with WAGZ to regain possession of Confidential Information and prevent any further unauthorized use. If you are legally required to disclose any of the Confidential Information, then, prior to such disclosure, you will

  • immediately notify WAGZ prior to such disclosure to allow WAGZ an opportunity to contest the disclosure
  • assert the privileged and confidential nature of the Confidential Information, and
  • cooperate fully with WAGZ in protecting any such disclosure and/or obtaining a protective order.

In the event such protection is not obtained, you shall disclose the Confidential Information only to the extent necessary to comply with the applicable legal requirements. You acknowledge that the Product Software contains valuable Confidential Information of WAGZ, including, without limitation, trade secrets and other proprietary information, and that any breach of this Section 11 (Confidentiality) of this EULA would constitute immediate, irreparable harm to WAGZ for which monetary damages would be an inadequate remedy. In addition to all other remedies, WAGZ shall be entitled to obtain specific performance and injunctive relief as a remedy for and to protect against any such breach of the EULA. If WAGZ should seek an injunction hereunder, you hereby waive any requirement that WAGZ submit proof of the economic value of any Confidential Information or post a bond or any other form of security.

 

  1. Effect of Termination
    In the case of termination of the Terms under the Termination Section, the license granted hereunder will terminate and you must stop all use of the Product Firmware, but the terms in Section b. (Restrictions) through Section g. (U.S. Government Rights) as well as the Limitation of Liability and Miscellaneous sections of the Terms applicable to the Product Firmware shall remain in effect after any such termination.
  2. S. Government Rights
    The Product Firmware is commercial computer software, as such term is defined in 48 C.F.R. §2.101. Accordingly, if the End User is the U.S. Government or any contractor thereof, End User shall receive only those rights with respect to the Product Firmware as are granted to all other end users under license, in accordance with (a) 48 C.F.R. §227.7201 through 48 C.F.R. §227.7204, with respect to the Department of Defense and their contractors, or (b) 48 C.F.R. §12.212, with respect to all other U.S. Government licensees and their contractors.

 

 

The WAGZ Services -- Overview

WAGZ is a company dedicated to strengthening the bond between dog and owner. We’re thrilled to welcome you to our WAGZ ecosystem, which includes our Wagz Products and the Digital Services. As part of the WAGZ Services, we provide active WAGZ Service Plan subscribers with access to and use of our WAGZ App and its content, functionality and services.

 

Access to the Digital Services

Subject to these Terms, WAGZ hereby grants to you a limited, non-exclusive, revocable, non-transferable, non-sublicensable right to access and use the Digital Services and our Social Media Channels. In the case of the WAGZ App, this right is limited to accessing the WAGZ App solely to install the WAGZ App only for your use on your own mobile device(s) or the device(s) of the entity you represent (e.g., iPhone, iPad, or Android smartphone) in connection with, and solely for the purpose of, your own personal, non-commercial use of the WAGZ App. WAGZ does not offer any specific uptime guarantee for the Digital Services.

 

Technical Requirements

You are responsible for making all arrangements necessary to have access to the Digital Services, including, as applicable, your use of a computer with adequate software or a supported mobile device with internet connectivity, and ensuring that all persons who access the Digital Services through your computer or mobile device are aware of these Terms and comply with them. We shall not have any responsibility or liability for any telephone, mobile data or other costs you may incur.

 

Accessing the Digital Services and Account Security

To access the Digital Services or some of the resources they offer or to activate your Wagz Products and set up a WAGZ account, you may be asked to provide certain registration details or other information. You represent and warrant that:

  • all required registration information you submit is correct, current, and complete;
  • you will maintain the accuracy of such information;
  • your use of the Digital Services does not violate any applicable law or regulation; and
  • your facility(ies) or your residence(s) where the Wagz Products are located for use and from where you are accessing and using the Digital Services are in the United States.

You agree that all information you provide to register for a WAGZ account on the Digital Services or otherwise, including but not limited to through the use of any interactive features on the Digital Services, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.


If you choose, or are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to the Digital Services or portions of them using your user name, password, or other security information. You agree not to use the account, user name, password, or other security information of another user at any time. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. You are responsible for all activity that occurs in association with your account and for the confidentiality and security of your personal information and Content (as defined in Interactive Features; Content, sent from or stored on your mobile device by the Digital Services. WAGZ is not liable for any losses or damages caused by your failure to maintain the confidentiality or security of your account credentials or such personal information or Content.


We have the right to disable any user name, password, or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms.

 

 

Accuracy and Completeness of Information

Our goal is to provide useful content to you to help you develop an even closer bond with your best friend, such as the information we provide in our online newsletter, activity recommendations and social media posts. However, WAGZ is not responsible if information made available on or through the WAGZ Services by WAGZ or any user or other person or entity, or by our Service Providers, is not accurate, reliable, effective, complete, or current. We make no endorsement, representation, warranty, or guarantee of any kind about any such WAGZ or third-party content, information, services, communications, or recommendations (“WAGZ Content”). Such WAGZ Content is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. We do not represent, warrant, or guarantee that any Service Provider, user, or other person or entity contributing to the WAGZ Services has achieved any particular level of expertise or knowledge or has any specific qualifications or credentials, including, without limitation, as to the subject matter to which their contributions relate. We do not independently verify or attempt to confirm any information they provide, nor their qualifications or credentials. Maps, directions, and other GPS or navigation data, including data relating to your pet’s current location, ambient temperature data, and other data may be unavailable, inaccurate, or incomplete.


We reserve the right to modify the contents of the Digital Services and our Social Media Channels at any time, but we have no obligation to update any information on the Digital Services or our Social Media Channels. You agree that it is your responsibility to monitor changes to the Digital Services and our Social Media Channels.

 

Consult Your Veterinarian

The Wagz Products are not a medical device. The WAGZ Services are not intended to diagnose, treat, cure, or prevent any disease and are not a replacement for routine care by a licensed veterinarian. If your pet has a medical condition, such as a heart condition, consult your veterinarian before using the WAGZ Services or changing your pet’s diet or exercise regimen. If your pet experiences a medical emergency, immediately stop using the WAGZ Services and consult a veterinarian. We are not responsible for any health problems that may result from you or your pet’s use of the WAGZ Services or from activity or training programs, activity recommendations, products, services, or events you learn about through the WAGZ Services. If you participate in or engage your pet in any activity or training program that you learn about through the WAGZ Services, you agree that you do so at your sole risk and are voluntarily participating in and engaging your pet in these activities. Please note that as of the date of these Terms, there is no ability for you or WAGZ to export a copy of your records, data or content stored in your WAGZ account from the WAGZ App, and such information will only viewable by you when you are using the WAGZ App under an active WAGZ Service Plan and will be treated in accordance with our Privacy Policy. If you choose to store your pet’s veterinary records or other data or content in your WAGZ account, it is your responsibility to ensure you have accessible back-up copies of such records, data or content.

 

Product Use & Care

Please read and comply with all safety notices that accompany your WAGZ Wagz Products, including those located on our Help page, if any. You acknowledge and agree that you are solely responsible for the health and safety of your pet, for employing good judgment and common sense, and for complying with applicable law in using the WAGZ Services.

 

Alerts & Notifications

As part of the WAGZ Services, you may receive notifications, text messages, alerts, or e-mails related to your use of the WAGZ Services (“Notifications”). You agree to the receipt of these Notifications and may not opt-out of receiving them. You can manage and opt-out from receiving non-service related communications such as marketing e-mails and keep your e-mail address up-to-date from your account settings. You are responsible for any messaging or data fees you may be charged by your wireless carrier.

 

Certain Limitations on the Digital Services and Product Firmware

You acknowledge that the Digital Services, including remote access and mobile notifications and alerts, as well as the Product Firmware, are not intended to be 100% reliable and 100% available. We cannot and do not guarantee that you will receive mobile notifications or alerts in any given time or at all. The Digital Services and Product Firmware are subject to interruptions from time to time and failures for a variety of reasons beyond WAGZ’s control, such as wireless service limitations and failures. The WAGZ App is designed to be utilized for non-urgent information and to bring you closer to your pet. WAGZ makes no representation or warranty that use of the WAGZ App or Wagz Products will affect or increase any level of safety. YOU UNDERSTAND THAT EITHER WHEN USED ALONE OR WHEN COMMUNICATING WITH A WAGZ PRODUCTS, THE WAGZ APP IS NOT A SUBSTITUTE FOR A PET MICROCHIP, THERMOMETER OR THERMOSTAT TO CHECK OR CONTROL AMBIENT TEMPERATURE. YOU UNDERSTAND THAT THE WAGZ APP, PRODUCT FIRMWARE AND WAGZ PRODUCTS ARE NOT AN EMERGENCY NOTIFICATION SYSTEM, AND WAGZ WILL NOT SEND EMERGENCY SERVICES OR PERSONNEL TO YOU IN THE EVENT OF AN URGENT SITUATION. YOU AGREE THAT YOU WILL NOT RELY ON THE WAGZ APP, PRODUCT FIRMWARE OR WAGZ PRODUCTS FOR ANY INDIVIDUAL’S PERSONAL SAFETY OR YOUR PET’S SAFETY OR FOR AN EMERGENCY OR ANY OTHER URGENT PURPOSES. MOBILE NOTIFICATIONS AND ALERTS FROM YOUR WAGZ APP ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY. All life threatening and emergency events should be directed to the appropriate response services. You acknowledge these limitations and agree that WAGZ is not responsible for any damages allegedly caused by the failure or delay of the WAGZ App or Product Firmware (including to any person or property). You acknowledge that it is your responsibility to educate yourself on how to respond to an emergency and to respond according to the specifics of your situation.

 

Intellectual Property

The Digital Services, our Social Media Channels and their entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof), are owned by WAGZ, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
You acknowledge and agree that WAGZ and its licensors own all right, title and interest, including all intellectual property rights and other proprietary rights, in and to the Digital Services and our Social Media Channels, and no rights in the foregoing are transferred to you hereunder. Text, images, graphics, sound, animations, videos and other content, as well as the arrangement of the same on the Digital Services or our Social Media Channels, are protected by copyright and other intellectual property rights and proprietary rights of WAGZ and its third-party licensors. The content of our Digital Services and Social Media Channels may not be copied, disseminated, altered or made accessible to third parties for commercial purposes.


All WAGZ trademarks, service marks, typefaces, company designs, logos and emblems on our Digital Services, Social Media Channels, Wagz Products, packaging and other WAGZ materials are protected by trademark law. The marks and design elements used on the Digital Services, our Social Media Channels, Wagz Products, packaging and other WAGZ materials are intellectual property of WAGZ or its licensors. You will not copy, use, infringe upon, misappropriate or otherwise violate these marks and design elements. Our Digital Services and Social Media Channels may also display other product, service and/or company names that may be the trademarks of their respective owners.

 

Security and Usage Restrictions

The rights granted to you in these Terms are subject to the restrictions in this Section. You will use the WAGZ Services only for personal, non-commercial use. You hereby warrant, represent and agree that you will not use the WAGZ Services or contribute any Content in the following manner:

  • rent, lease, sublicense, sell, transfer, assign, redistribute, host, or otherwise commercially exploit the WAGZ Services or any part thereof;
  • modify, make derivative works of, disassemble, reverse compile, attempt to find the source code of, or reverse engineer any part of, the Digital Services, our Social Media Channels, or our Wagz Products;
  • access the WAGZ Services in order to build a similar or competitive service;
  • except as expressly stated herein, copy, reproduce, distribute, republish, download, post, display or transmit any part of the Digital Services or our Social Media Channels;
  • upload, transmit, or distribute any computer viruses, worms, or any software intended to damage or alter, interfere with or disrupt a computer or communication network, handheld device, mobile device, data, the Digital Services, our Social Media Channels, our wireless service carrier’s network, or any other system, device or property;
  • access (or attempt to access) any of the Digital Services or our Social Media Channels by means other than through the interface that is provided by WAGZ;
  • access or use the WAGZ Services in a way intended to avoid incurring fees;
  • remove, obscure, or alter any proprietary rights notices (including copyrights and trademark notices);
  • circumvent, disable, or otherwise interfere with the security or functionality of the Digital Services or our Social Media Channels or of features that prevent or restrict use or copying of any content or that enforce limitations on use of the Digital Services, Social Media Channels or their content;
  • attempt to gain unauthorized access to, interfere with, damage, or disrupt any part of the Digital Services, the server(s) on which the Digital Services are stored, or any server, computer, or database connected to the Digital Services;
  • infringe or violate the intellectual property rights or proprietary rights, rights of publicity or privacy, or other rights of any third party;
  • violate any law, statute, ordinance, or regulation;
  • impersonate any person or entity, including without limitation any employee or representative of WAGZ;
  • jeopardize the security of a user’s account or anyone else’s account;
  • attempt, in any manner, to obtain the password, account, or other security information from any other user; or
  • run Maillist, Listserv, or any form of auto-responder or “spam” on the Digital Services or our Social Media Channels, or any processes that otherwise interfere with the proper working of the Digital Services or our Social Media Channels (including by placing an unreasonable load on the Digital Services’ infrastructure).

 

 

Termination

These Terms will remain in full force and effect so long as you continue to access or use any of the WAGZ Services or Product Firmware, or own any Wagz Products or Accessories, as applicable, unless terminated under this Section. WAGZ may terminate your account, your license to use the Digital Services and or the EULA at any time, without warning, in its sole discretion, for any reason, including, but not limited to, your failure to abide by these Terms of Service and Sale, our Privacy Policy, any other agreements incorporated by reference, or any other WAGZ policies, or for non-payment of fees for your WAGZ Service Plan. Even after your account or license to use the Digital Services is terminated, these Terms and our Privacy Policy, including all of your obligations under these Terms and our Privacy Policy prior to such termination, will remain in full force and effect and will govern any and all disputes arising out of your use of the WAGZ Services. If you transfer a Wagz Product to a new owner, your right to use the WAGZ App with respect to that Wagz Product automatically terminates, and the new owner will have no right to use the WAGZ account and download the WAGZ App.


WAGZ reserves the right, at any time, to modify, suspend, or discontinue the WAGZ Services or any part thereof with or without notice to you. You agree that WAGZ will not be liable to you or to any third party for any modification, suspension, or discontinuance of the WAGZ Services or any part thereof. The Digital Services or any part thereof may be suspended temporarily without notice for security reasons, system failure, maintenance and repair, or other circumstances.

 

Interactive Features; Content

WAGZ may provide interactive features on or through the Digital Services or our Social Media Channels, including, without limitation, message boards, messaging/chat features, information sharing features (including the ability to e-mail information directly to other users), content sharing features, profiles, forums, and bulletin boards (collectively, “Interactive Features”) that allow users to post, submit, publish, display or transmit to other users, WAGZ, or other persons, or to share on social media sites, including, but not limited to, by using WAGZ’s hashtag(s) (“post”) information, data, content or materials, including, without limitation, any and all image(s), text, photograph(s), video(s), and sound recordings (“User Submissions”).
Any User Submissions you post to or through the Digital Services or our Social Media Channels will be considered non-confidential and non-proprietary. By posting User Submissions, you hereby grant the WAGZ Parties (“Authorized Persons”) a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, transferable license, right and permission to publish, copy, alter, modify, edit, adapt, create derivative works, distribute, publicly perform, display, exhibit, transmit, broadcast, digitize, market, advertise, sell, rent, license, exploit, use, and otherwise disclose to third parties, for any purpose, including for marketing, advertising and promotional purposes, in any and all media or marketing platforms, now known or hereafter known, including the right to sublicense (through unlimited levels of sublicenses),

  • such User Submissions;
  • your name and/or handle, image, likeness, voice, appearance, biographical information, the image of your pet(s) and other property;
  • all copyrights and other intellectual property and proprietary rights in the foregoing; and
  • all modifications to and derivative works of the foregoing (collectively, “Content”).

For the sake of clarity, “Content” does not include the content uploaded, saved and stored by you privately in your WAGZ account and not shared via our social media features, such as your dog’s activity data, goals, and veterinary records or any data, including, without limitation, personal data, contained therein or otherwise provided to or accessed or collected by WAGZ or its third-party service providers (“User Data”). With regards to User Data, you hereby grant WAGZ, its affiliates and its and their respective agents, employees, service providers, successors and assigns, a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, transferable license, right and permission to publish, copy, alter, modify, edit, adapt, create derivative works, distribute, publicly perform, display, exhibit, transmit, broadcast, digitize, exploit and use the User Data for the purpose of providing the Digital Services to you, maintaining and enhancing the features and functionality of the Digital Services, and any other uses expressly permitted under our Privacy Policy.


You acknowledge and agree that Authorized Persons have no liability to you for any editing, blurring, alteration, distortion, faulty reproduction, or use in any composite form of the Content, and no compensation will be paid to you and WAGZ may not provide you attribution for the Content or for the licenses and permissions you have granted to Authorized Persons.


TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, YOU HEREBY IRREVOCABLY AND UNCONDITIONALLY WAIVE ALL LEGAL AND EQUITABLE RIGHTS RELATING TO ANY AND ALL CLAIMS, DEMANDS, ACTIONS, SUITS, OR OTHER PROCEEDINGS OF ANY KIND, LIABILITIES, LOSSES, DAMAGES, COSTS AND EXPENSES, INCLUDING, BUT NOT LIMITED TO, CLAIMS FOR COPYRIGHT OR TRADEMARK INFRINGEMENT, INFRINGEMENT OF MORAL RIGHTS, DEFAMATION, INVASION OF RIGHTS OF PRIVACY, RIGHTS OF PUBLICITY, INTRUSION, FALSE LIGHT, PUBLIC DISCLOSURE OF PRIVATE FACTS, PHYSICAL OR EMOTIONAL INJURY OR DISTRESS, OR ANY SIMILAR CLAIM OR CAUSE OF ACTION IN TORT, CONTRACT, OR ANY OTHER LEGAL THEORY, NOW KNOWN OR HEREAFTER KNOWN, IN ANY JURISDICTION THROUGHOUT THE WORLD (“CONTENT CLAIMS”) ARISING FROM AUTHORIZED PERSONS’ EXERCISE OF THE LICENSE RIGHTS GRANTED HEREIN OR USE OR EXPLOITATION OF THE CONTENT OR USER DATA, AND AGREE NOT TO MAKE OR BRING ANY CONTENT CLAIM AGAINST ANY AUTHORIZED PERSON, AND FOREVER RELEASE AND DISCHARGE AUTHORIZED PERSONS FROM LIABILITY UNDER SUCH CONTENT CLAIMS.
You hereby warrant, represent and agree that

  • any and all Content posted by you on Social Media Channels will be in compliance with the terms and conditions of such Social Media Channels, and you will carefully read the privacy policies of such Social Media Channels;
  • you own or have obtained the necessary licenses, rights, consents, and permissions to publish the Content;
  • each person depicted in the Content, if any, is over the age of 18 and has provided valid consent to the use of their name and/or handle, image, likeness, voice, and appearance;
  • the Content does not contain third-party copyrighted material or material that is subject to other third-party intellectual property or proprietary rights, or, that you have permission from the rightful owner of the Content or you are otherwise legally entitled to use the Content and to grant Authorized Persons all of the rights and licenses granted herein;
  • you will not inaccurately tag Content or encourage users to inaccurately tag Content; and
  • the Content does not contain viruses or programs that could damage the operation of other people’s computers or are deliberately disruptive, or contain any content that is deemed by us to be harmful, fraudulent, deceptive, misleading or unlawful, spamming or link baiting, harmful, threatening, abusive, harassing, offensive, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable or discriminatory in any way, or otherwise depicts inappropriate behavior or violence.

WAGZ does not claim ownership of or endorse Content and disclaims any and all liability with respect to the Content. You agree to indemnify, defend and hold harmless Authorized Persons from and against any and all claims, demands, actions, suits or other proceedings of any kind brought against any of them by any third party and from any and all damages, liabilities, losses, costs and expenses, including, without limitation, reasonable attorneys' fees and costs awarded against or otherwise incurred by Authorized Persons in connection with or arising from any such claim, lawsuit, action, demand or other proceeding: (a) relating to or arising out of any breach or alleged breach of any of your warranties, representations, or agreements hereunder; (b) violation of these Terms; or (c) violation of any law(s), regulation(s), or third-party rights.


You acknowledge and agree that WAGZ is under no obligation to use the Content. We reserve the right, our sole discretion and for any reason, including for violation of the terms of these Terms, to edit, remove or refuse to use Content or other material from or on our Digital Services or Social Media Channels, without notification to you. We may take any action with respect to any Content that we deem necessary or appropriate in our sole discretion, including if we believe that such Content violates these Terms, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the Digital Services, our Social Media Channels or the public, or could otherwise create liability for WAGZ. This includes

  • disclosing your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their rights of publicity or privacy;
  • taking appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Digital Services, our Social Media Channels or other WAGZ Services; and/or
  • banning you from our Site and Social Media Channels or terminating your license to use the Digital Services.

Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Digital Services or our Social Media Channels. YOU SHALL INDEMNIFY AND HOLD HARMLESS THE WAGZ PARTIES FROM ANY AND ALL CLAIMS, DEMANDS, LIABILITIES, LOSSES, DAMAGES, FINES AND EXPENSES RESULTING FROM ANY ACTION TAKEN BY WAGZ OR ANY OF THE FOREGOING PARTIES DURING OR AS A RESULT OF ITS OR THEIR INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER WAGZ, SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.
We do not undertake to review all Content or other material or content posted by third parties before it is posted on the Digital Services or our Social Media Channels, and cannot ensure prompt removal of objectionable material after it has been posted. Although WAGZ may, from time to time, monitor or review discussions, chats, postings, transmissions, and other user-generated materials, we are under no obligation to do so. Accordingly, we assume no liability for any action or inaction regarding such Content or other material or content. We are not responsible, or liable to any third party, for the content or accuracy of any Content posted by you or any other user of the Digital Services.
If you want your Content removed from our Site or Social Media Channels, please send an e-mail message to: privacy@wagz.com.

 

 

Promotions, Contests, and Giveaways

Additional terms and conditions may apply to promotions, contests and giveaways sponsored by WAGZ and its partners. Please carefully review those terms and conditions. Participating or entering any contest or promotion on any Social Media Channels sponsored by us is considered a complete release of such Social Media Channels and WAGZ from and against any and all claims, demands, actions, suits, or other proceedings of any kind, liabilities, losses, damages, costs and expenses, with respect to or arising out of or related to the entrant’s participation in the contest or promotion. You acknowledge and agree that such contest or promotion is in no way sponsored, endorsed or administered by, or associated with, the Social Media Channels.

 

Feedback

You may choose to, or we may invite you to submit comments, suggestions, or ideas about the WAGZ Services, Wagz Products, Accessories, Product Firmware, products, services, contests or promotions, including how to improve them (“Ideas”). By submitting any Ideas, you agree that your submissions are voluntary, gratuitous, unsolicited, and without restriction, and will not place WAGZ under any fiduciary or other obligation. WAGZ may use, exploit, copy, modify, publish, or redistribute the Ideas for any purpose and in any way without any compensation to you. You also agree that WAGZ may have similar ideas under development and does not waive any rights to use similar or related ideas previously known to WAGZ, developed by its employees or contractors, or obtained from other sources.

 

Copyright Policy

WAGZ respects the rights of all copyright holders and has adopted and implemented a policy that provides for the removal from its Digital Services and Social Media Channels of materials that infringe the rights of copyright holders. If you believe that any material on our Digital Services or Social Media Channels infringes upon any copyright that you own or control, please provide WAGZ’s Copyright Agent the following information:

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single site are covered by a single notification, a representative list of such works at that site;
  3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
  4. Information reasonably sufficient to permit us to contact the complaining party;
  5. A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

WAGZ’s Copyright Agent for notice of claims of copyright infringement on or regarding the Digital Services or our Social Media Channels can be reached as follows:

Trinnie Cortez
100 Market St

Suite 401

Portsmouth, NH 03801
E-mail: privacy@wagz.com

Counter-Notice. If you believe that your Content that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner’s agent, or pursuant to the law, to post and use the material in your Content, you may send a counter-notice containing the following information to WAGZ’s Copyright Agent:

  • Your physical or electronic signature;
  • Identification of the Content that has been removed or to which access has been disabled and the location at which the Content appeared before it was removed or disabled;
  • A statement that you have a good faith belief that the Content was removed or disabled as a result of mistake or a misidentification of the Content; and
  • Your name, address, telephone number, and e-mail address, a statement that you consent to the jurisdiction of the federal court in New York, New York, and a statement that you will accept service of process from the person who provided notification of the alleged infringement.

If a counter-notice is received by WAGZ’s Copyright Agent, we may send a copy of the counter-notice to the original complaining party informing that person that it may replace the removed Content or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the Content provider, member or user, the removed Content may be replaced, or access to it restored, in 10 to 14 business days or more after receipt of the counter-notice, at WAGZ’s sole discretion.

 

 

Linking from the Site, Social Media Channels or E-mails

Our Digital Services, Social Media Channels or e-mails may contain links to other third-party sites that we do not control or maintain. We are not responsible for the privacy practices of any third-party site. If you follow a link from our Digital Services, Social Media Channels or e-mails to another site or application, that site or application’s privacy policies will govern any information that site or application collects about you. Please note when you leave the Digital Services, our Social Media Channels or an e-mail, and review the privacy statement at your destination before submitting any Personal Information.

 

Wireless Coverage

WAGZ may provide you with access to a wireless network coverage map for the purpose of providing you with a means to confirm wireless coverage under a WAGZ Service Plan and for no other purpose. Actual coverage areas may differ substantially from map graphics and coverage may be affected by such things as terrain, weather, foliage, building and other construction, signal strength, customer equipment and other factors. WAGZ does not guarantee or warrant the accuracy of the coverage information and shall have no liability whatsoever to end users for same.

 

Changes to Terms of Service and Sale

WAGZ will update these Terms of Service and Sale from time to time. When we do, we will revise the “last updated” date at the top of this page. For changes to these Terms of Service and Sale that we deem to be material, we will notify you by placing a prominent notice on home page of the Site. WAGZ is not responsible for notifying you of changes to these Terms of Service and Sale. Please check these Terms of Service and Sale, including our Privacy Policy and all other documents incorporated by reference, for updates periodically, and prior to placing any orders for Wagz Products or Accessories. If at any time you do not agree to these Terms, please do not access or use any of the WAGZ Services, place any orders, or use the Wagz Products, Accessories or Product Firmware. If you are placing an order for Wagz Products or Accessories, your continued placement of an order or use of your Wagz Products or Accessories after a posted change in these Terms will constitute your acceptance of and agreement to such changes.

 

Disclaimer of Warranties

EXCEPT FOR THE LIMITED WARRANTY EXPRESSLY SET FORTH IN THE WAGZ LIMITED PRODUCT WARRANTY, TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, EACH OF (I) THE WAGZ SERVICES, AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WAGZ SERVICES AND (II) THE PRODUCT FIRMWARE, ARE PROVIDED BY WAGZ ON AN “AS IS,” “WHERE IS,” “WITH ALL FAULTS,” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WAGZ MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, AS TO THE OPERATION OF THE WAGZ SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WAGZ SERVICES, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT ANY RELIANCE ON OR USE OF THE WAGZ CONTENT, WAGZ SERVICES, OR CONTENT IS AT YOUR SOLE RISK.


TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, WAGZ DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, SATISFACTORY QUALITY, AND QUIET ENJOYMENT. WAGZ DOES NOT AUTHORIZE ANYONE TO MAKE A WARRANTY OF ANY KIND ON OUR BEHALF AND YOU SHOULD NOT RELY ON ANY SUCH STATEMENT. WAGZ DOES NOT WARRANT THAT THE WAGZ SERVICES, OR ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WAGZ SERVICES, THE PRODUCT FIRMWARE, OR WAGZ OR ITS HOSTING PROVIDERS’ SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NO WAGZ PARTY WILL BE LIABLE FOR ANY LOSSES CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, EAVESDROPPERS, HACKERS, INTERCEPTORS, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT OR OTHERWISE DAMAGE YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, MOBILE DEVICE, OR ANY OTHER MATERIALS DUE TO YOUR USE OF THE WAGZ SERVICES OR YOUR ACCESSING OR DOWNLOADING OF ANY MATERIAL AVAILABLE THROUGH THE WAGZ SERVICES OR THE PRODUCT FIRMWARE. WE MAKE NO REPRESENTATION OR WARRANTY THAT THE WAGZ SERVICES (OR ANY PART OF THE FOREGOING), OR ANY INFORMATION, CONTENT, MATERIALS, OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WAGZ SERVICES, OR THE PRODUCT FIRMWARE OR ANY PART THEREOF

  • WILL WORK WITH ANY ASSOCIATED EQUIPMENT, DEVICES, SOFTWARE, APPLICATIONS, SYSTEMS OR SERVICES;
  • WILL DELIVER RESULTS THAT ARE INTENDED, ACCURATE OR RELIABLE;
  • WILL BE UNINTERRUPTED, TIMELY, SECURE, ACCURATE, COMPLETE, OR ERROR-FREE; OR
  • WILL MEET YOUR EXPECTATIONS. YOU AGREE THAT YOU MUST EVALUATE, AND THAT YOU BEAR ALL RISKS ASSOCIATED WITH, THE USE OF THE WAGZ SERVICES AND PRODUCT FIRMWARE, INCLUDING ANY RELIANCE ON THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION OR MATERIALS MADE AVAILABLE THROUGH THE WAGZ SERVICES OR ANY INFORMATION OR DATA MADE AVAILABLE THROUGH USE OF THE PRODUCT FIRMWARE.

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT ANY RELIANCE ON OR USE OF THE WAGZ SERVICES OR ANY INFORMATION OR MATERIALS MADE AVAILABLE THROUGH THE WAGZ SERVICES, OR THE PRODUCT FIRMWARE OR ANY INFORMATION OR DATA MADE AVAILABLE THROUGH USE OF THE PRODUCT FIRMWARE, IS AT YOUR SOLE RISK, AND WAGZ HEREBY DISCLAIMS ANY AND ALL LOSSES, LIABILITIES, OR DAMAGES RESULTING FROM SUCH USE.
EVEN IF THE WAGZ APP IS TESTED AND THE WAGZ PRODUCTS IS OPERATING IN ACCORDANCE WITH SPECIFICATIONS, THERE CAN BE NO GUARANTEE THAT THE WAGZ APP WILL NOT BE COMPROMISED OR CIRCUMVENTED OR THAT THE WAGZ WILL PROVIDE ADEQUATE WARNING OR ALERT IN ANY GIVEN SITUATION, OR THAT THE WAGZ APP WILL PREVENT ANY PERSONAL INJURY OR PROPERTY LOSS DUE TO A LOST PET OR FOR ANY OTHER REASON. YOU UNDERSTAND THAT A PROPERLY USED WAGZ APP AND WAGZ PRODUCTS MAY ONLY REDUCE THE RISK OF A LOST PET OR OTHER DAMAGING EVENTS OCCURRING, BUT IT IS NOT INSURANCE OR A GUARANTEE THAT SUCH WILL NOT OCCUR OR THAT THERE WILL BE NO PERSONAL INJURY OR PROPERTY LOSS AS A RESULT. CONSEQUENTLY, NO WAGZ PARTY WILL HAVE ANY LIABILITY FOR ANY PERSONAL INJURY, PROPERTY DAMAGE, OR ANY OTHER LOSS BASED ON A CLAIM THAT THE WAGZ APP FAILED TO GIVE WARNING. FOR ALL THESE REASONS, YOU ARE RESPONSIBLE FOR MAINTAINING APPROPRIATE CAUTION AND INSURING LIFE AND PROPERTY WITH THE TYPES AND AMOUNTS OF INSURANCE YOU DEEM APPROPRIATE.

 

 

Limitation of Liability

IN NO EVENT SHALL THE WAGZ PARTIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER ARISING UNDER OR RELATING TO THE WAGZ SERVICES, THE PRODUCT FIRMWARE OR YOUR USE THEREOF, OR THESE TERMS (INCLUDING, WITHOUT LIMITATION, LOSS OF BUSINESS, PROFITS, GOODWILL, USE, DATA, OR OTHER ECONOMIC ADVANTAGE), AND INCLUDING, WITHOUT LIMITATION, THOSE DAMAGES RESULTING FROM ANY

  • ERRORS, MISTAKES, OMISSIONS OR INACCURACIES OF CONTENT;
  • LOST CONTENT OR USER DATA (INCLUDING DUE TO UNAUTHORIZED DISCLOSURE, ACCESS TO, OR PROCESSING OF, PERSONAL DATA OR CONTENT);
  • PERSONAL OR BODILY INJURY, DEATH OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF THE WAGZ SERVICES;
  • ANY UNAUTHORIZED ACCESS TO OR USE OF OUR HOSTING PROVIDER’S SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN;
  • LACK OF SECURITY, INVASION OR LACK OF PRIVACY, VIOLATION OF THE RIGHT OF PUBLICITY, OR DEFAMATION;
  • ANY FAILURE, DISRUPTION, DELAY, DOWNTIME, UNAVAILABILITY, UNRELIABILITY, NON-PERFORMANCE, INTERRUPTION, OR CESSATION OF TRANSMISSION OF, TO, OR FROM THE DIGITAL SERVICES OR SOCIAL MEDIA CHANNELS OR THE SERVICE OR COVERAGE OF OUR UNDERLYING WIRELESS CARRIER’S NETWORK;
  • ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH OUR DIGITAL SERVICES OR SOCIAL MEDIA CHANNELS BY ANY THIRD PARTY;
  • ANY INVESTMENTS, EXPENDITURES OR COMMITMENTS RELATED TO USE OF OR ACCESS TO THE WAGZ SERVICES; COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; COST OF REPLACEMENT OR RESTORATION OF ANY COMPROMISED CONTENT;
  • LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE DIGITAL SERVICES OR OUR SOCIAL MEDIA CHANNELS OR OTHERWISE PROVIDED IN CONNECTION WITH THE WAGZ SERVICES,
  • ACT OR OMISSION OF A THIRD PARTY INCLUDING, BUT NOT LIMITED TO, INTENTIONAL OR NEGLIGENT ACTS OF THIRD PARTIES THAT DAMAGE OR IMPAIR OUR UNDERLYING WIRELESS CARRIER’S NETWORK OR DISRUPT SERVICE; OR
  • DAMAGE OR INJURY CAUSED BY SUSPENSION OR TERMINATION OF SERVICE BY OUR UNDERLYING WIRELESS CARRIER, IN EACH CASE, WHETHER CHOATE OR INCHOATE, WHETHER BASED ON STATUTE, WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WAGZ IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
WITH REGARDS TO WAGZ’S WARRANY OBLIGATIONS TO YOU WITH RESPECT TO THE WAGZ PRODUCTS, ACCESSORIES AND FIRMWARE, THE WAGZ LIMITED PRODUCT WARRANTY PROVIDED WITH EACH WAGZ PRODUCTS AND ITS ACCESSORIES IS YOUR SOLE AND EXCLUSIVE REMEDY AND OUR ENTIRE OBLIGATION AND LIABILITY FOR ANY BREACH OF SUCH LIMITED WARRANTY.
WITH REGARDS TO ALL OTHER CLAIMS, IN NO EVENT SHALL THE LIABILITY OF THE WAGZ PARTIES EXCEED, IN THE AGGREGATE FOR ALL CLAIMS, THE LESSER OF (I) YOUR ACTUAL DIRECT DAMAGES OR (II) US $1000.

 

 

Indemnification

You agree to indemnify, defend and hold harmless the WAGZ Parties from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to

  • your violation of these Terms,
  • your use of the WAGZ Services, including, but not limited to any use of WAGZ’s or its Service Providers’ content, services and products other than as expressly authorized in these Terms or your use of any information obtained from the Digital Services,
  • Content or Ideas you provide, or
  • your violation of any law or the rights of any third party. WAGZ reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify WAGZ and you agree to cooperate with our defense of such claims.

You agree not to settle any such claim without the WAGZ’s prior written consent. WAGZ will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

 

 

Apple iOS Special Terms and Conditions

If you use an iOS product, such as an iPhone or iPod Touch (an “iOS Device”) with the WAGZ App, you agree to the following terms and conditions (“Apple Special Terms”) to the extent they apply to your use of the iOS Device. Nothing in the Apple Terms or these Apple Special Terms will be deemed to change or limit our agreement with you.


Acknowledgement You and WAGZ acknowledge that the Terms of Service and Sale are concluded between you and WAGZ only, and not with Apple, and that as between WAGZ and Apple, WAGZ is solely responsible for the WAGZ App and the content thereof.


Additional License Terms Your right to use the WAGZ App is limited to use on an iOS Device owned or controlled by you as permitted by the Usage Rules contained in the Apple Terms and in accordance with these Terms of Service.


Additional Usage Rules In addition to those usage rules set forth in the Terms of Service and Sale above, you shall comply with the Usage Rules contained in the Apple Terms.


Maintenance and Support You and WAGZ acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the WAGZ App.


Warranty As between Apple and WAGZ, WAGZ is solely responsible for any product warranties, to the extent not disclaimed or limited above. In the event of any failure of the Digital Services to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, for the WAGZ App you; and, to the maximum extent permitted by applicable law, Apple will have no other warranty obligation to you whatsoever with respect to the WAGZ App, and, subject to the above disclaimers and limitations of liability, as between Apple and WAGZ, any other claims, losses, liabilities, damages, costs or expenses attributable to any failure of us to conform to any warranty will be WAGZ’s sole responsibility.


Product Claims You and WAGZ acknowledge that as between Apple and WAGZ, WAGZ is responsible for addressing any claims of you or any third party relating to the WAGZ App or your possession and/or use of the WAGZ App, including, but not limited to:

  • product liability claims;
  • any claim that the WAGZ App fails to conform to any applicable legal or regulatory requirement; and
  • claims arising under consumer protection or similar legislation.

Intellectual Property Rights You and WAGZ acknowledge that, in the event of any third-party claim that the WAGZ App or your possession and/or use of the WAGZ App infringes that third party’s intellectual property rights, as between Apple and WAGZ, we will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim.


Third Party Beneficiary Apple and Apple’s subsidiaries are third party beneficiaries of the Terms of Service and Sale, and all agreements incorporated into the Terms of Service and Sale by reference. Upon your acceptance of the Terms of Service and Sale, Apple will have the right (and will be deemed to have accepted the right) to enforce the Terms of Service and Sale against you as a third party beneficiary thereof.

 

 

Google Play Special Terms and Conditions

If you use an Android device (“Android Device”) and download the WAGZ App through Google Play, you agree to the following terms and conditions (“Google Play Special Terms”) to the extent they apply to your use of the Android device. Nothing in the Google Play Terms or these Google Play Special Terms will be deemed to change or limit our agreement with you.


Acknowledgement You and WAGZ acknowledge that the Terms of Service and Sale are concluded between you and WAGZ only, and not with Google, and that as between WAGZ and Google, WAGZ is solely responsible for the WAGZ App and the content thereof.


Technical Support You may only contact WAGZ concerning any defects or performance issues in the WAGZ App downloaded and installed from Google Play. WAGZ is solely responsible for, and Google will have no responsibility to undertake or handle support and maintenance of the WAGZ App services offered through the WAGZ App. WAGZ will respond to customer support inquiries within three (3) business days or less.


Intellectual Property Rights You and WAGZ acknowledge that, in the event of any third-party claim that the WAGZ App or your possession and/or use of the WAGZ App infringes that third party’s intellectual property rights, as between Google and WAGZ, we will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim.

 

Wireless Carrier Terms

The following additional terms and conditions apply to your use of the subscription services provided by our underlying wireless service carrier under your WAGZ Service Plan.

  1. END USER HAS NO CONTRACTUAL RELATIONSHIP WITH THE UNDERLYING WIRELESS SERVICE CARRIER AND END USER IS NOT A THIRD PARTY BENEFICIARY OF ANY AGREEMENT BETWEEN COMPANY AND UNDERLYING CARRIER. END USER UNDERSTANDS AND AGREES THAT THE UNDERLYING CARRIER HAS NO LEGAL, EQUITABLE, OR OTHER LIABILITY OF ANY KIND TO END USER. IN ANY EVENT, REGARDLESS OF THE FORM OF THE ACTION, WHETHER FOR BREACH OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY IN TORT OR OTHERWISE, END USER’s EXCLUSIVE REMEDY FOR CLAIMS ARISING IN ANY WAY IN CONNECTION WITH THIS AGREEMENT, FOR ANY CAUSE WHATSOEVER, INCLUDING BUT NOT LIMITED TO ANY FAILURE OR DISRUPTION OF SERVICE PROVIDED HEREUNDER, IS LIMITED TO PAYMENT OF DAMAGES IN AN AMOUNT NOT TO EXCEED THE AMOUNT PAID BY END USER FOR THE SERVICES DURING THE TWO-MONTH PERIOD PRECEDING THE DATE THE CLAIM AROSE.
  2. END USER AGREES TO INDEMNIFY AND HOLD HARMLESS THE UNDERLYING WIRELESS SERVICE CARRIER AND ITS OFFICERS, EMPLOYEES, AND AGENTS AGAINST ANY AND ALL CLAIMS, INCLUDING WITHOUT LIMITATION CLAIMS FOR LIBEL, SLANDER, OR ANY PROPERTY DAMAGE, PERSONAL INJURY OR DEATH, ARISING IN ANY WAY, DIRECTLY OR INDIRECTLY, IN CONNECTION WITH THIS AGREEMENT OR THE USE, FAILURE TO USE, OR INABILITY TO USE THE WAGZ PRODUCTS EXCEPT WHERE THE CLAIMS RESULT FROM THE UNDERLYING CARRIER’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT. THIS INDEMNITY WILL SURVIVE THE TERMINATION OF THE AGREEMENT.
  3. END USER HAS NO PROPERTY RIGHT IN ANY NUMBER ASSIGNED TO THE DEVICE AND UNDERSTANDS THAT ANY SUCH NUMBER CAN BE CHANGED FROM TIME TO TIME.
  4. END USER UNDERSTANDS THAT COMPANY AND THE UNDERLYING CARRIER CANNOT GUARANTY THE SECURITY OF WIRELESS TRANSMISSIONS, AND WILL NOT BE LIABLE FOR ANY LACK OF SECURITY RELATING TO THE USE OF THE SERVICES.
  5. THE SERVICE IS FOR END USER’S USE ONLY AND END USER MAY NOT RESELL THE SERVICE TO ANY OTHER PARTY.
  6. END USER UNDERSTANDS THAT THE UNDERLYING CARRIER DOES NOT GUARANTEE ANY END USER UNINTERRUPTED SERVICE OR COVERAGE. THE UNDERLYING CARRIER DOES NOT WARRANT THAT END USERS CAN OR WILL BE LOCATED USING THE SERVICE. THE UNDERLYING CARRIER MAKES NO WARRANTY, EXPRESS OR IMPLIED, OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SUITABILITY, OR PERFORMANCE REGARDING ANY SERVICES OR GOODS, AND IN NO EVENT SHALL AT&T BE LIABLE, WHETHER OR NOT DUE TO ITS OWN NEGLIGENCE, FOR ANY: (A) ACT OR OMISSION OF A THIRD PARTY INCLUDING, BUT NOT LIMITED TO, INTENTIONAL OR NEGLIGENT ACTS OF THIRD PARTIES THAT DAMAGE OR IMPAIR THE NETWORK OR DISRUPT SERVICE; (B) MISTAKES, OMISSIONS, INTERRUPTIONS, ERRORS, FAILURES TO TRANSMIT, DELAYS, OR DEFECTS IN THE SERVICE PROVIDED BY OR THROUGH THE UNDERLYING CARRIER; (C) DAMAGE OR INJURY CAUSED BY SUSPENSION OR TERMINATION BY THE UNDERLYING CARRIER; OR (D) DAMAGE OR INJURY CAUSED BY A FAILURE OR DELAY IN CONNECTING A CALL TO ANY ENTITY, INCLUDING 911 OR ANY OTHER EMERGENCY SERVICE. TO THE FULL EXTENT ALLOWED BY LAW, THE END USER RELEASES, INDEMNIFIES AND HOLDS THE UNDERLYING CARRIER HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS OF ANY PERSON OR ENTITY FOR DAMAGES OF ANY NATURE ARISING IN ANY WAY FROM OR RELATING TO, DIRECTLY OR INDIRECTLY, SERVICES PROVIDED BY THE UNDERLYING CARRIER OR ANY PERSON’S USE THEREOF, INCLUDING CLAIMS ARISING IN WHOLE OR IN PART FROM THE ALLEGED NEGLIGENCE OF THE UNDERLYING CARRIER.

 

 

Sales Terms

The following Sales Terms (“Sales Terms”) additionally apply to the sale and license of the Wagz Products and Accessories by WAGZ, along with the terms and conditions of the Terms applicable to such sale and license or that are otherwise generally applicable, including, without limitation, the TerminationDisclaimer of WarrantiesLimitation of Liability, and Miscellaneous Sections. Our Wagz Products requires an active WAGZ Service Plan and is designed to be used with the WAGZ App, the use of which is governed by the Terms. The Product Firmware contained in the Wagz Products is licensed to you, not sold, in accordance with the EULA. Please read all of these terms carefully.
Ordering Wagz Products and Accessories from the Site Ordering. You can browse and place orders for our Wagz Products or Accessories through the Site. You agree that your order is an offer to buy, under these Terms, all products listed in your order. All orders must be accepted by us or we will not be obligated to sell the products to you. After having received your order, we will send you a confirmation e-mail with your order number and details of the items you have ordered. Acceptance of your order and the formation of the contract of sale between WAGZ and you will not take place unless and until you have received your order confirmation e-mail.
Cancellation. You may cancel your order at any time prior to shipment by calling our Customer Service Department at (833) 438-9249. WAGZ reserves the right to cancel or refuse any order for any reason at any time prior to shipment, including after an order has been submitted, whether or not the order has been confirmed. We may attempt to contact you if all or any portion of your order is cancelled, or if additional information is needed to complete and accept your order.
If an order is on back order, we will send you an e-mail indicating that this is the case, followed by an order confirmation e-mail when the items in question are in stock. WAGZ reserves the right to restrict multiple quantities of a product being shipped to any one customer or postal address.


Each Wagz Product delivered will include the hardware product (module tracking unit and charging base station) and Accessories (leather collar, collar carrier, charging cord and wall plug) (“Wagz Products Components”).
Shipments; Delivery; Title and Risk of Loss. We will arrange for packing and shipment of the Wagz Products or Accessories to you. Shipping options for the Wagz Products or Accessories will be presented to you during checkout. You will pay all shipping and handling charges specified during the ordering process.
Title and risk of loss pass to you upon our transfer of the Wagz Products or Accessories to the carrier/delivery. Scheduled shipping and delivery dates are estimates only and cannot be guaranteed. We will make commercially reasonable efforts to ship the Wagz Products or Accessories to you by the scheduled delivery dates, but we are not liable, under any circumstances, for any losses, damages or penalties due to any delays in shipments or deliveries.


Return Policy/30-Day Product Guarantee

We want our customers to be excited about their Wagz Products and we are pleased to offer a 30-day Product Guarantee on Wagz Products and accessories purchased from us on Wagz.com.  If you are having trouble with your Wagz Products please first contact Customer Service so that we can try to help you!  

However, if you are unsatisfied with Wagz Products and wish to return, please contact Customer Service to request a Return Merchandise Authorization (RMA).  You are responsible for the return shipping fees, and your RMA will include our shipping address so that you can send it back to us via a carrier of your choice.  Used service plan time is non-refundable.  

We can only refund orders made through our e-commerce site, Wagz.com, so if you purchased Wagz Products from an authorized third-party retailer like Amazon, Chewy, etc., please contact that retailer for the return.  

Return criteria:

  • Return request must be made to WAGZ Customer Service within 30 days of purchase from Wagz.com
  • Returned product must include its original packaging with all original components
  • Product must be in its original working condition, as determined by our sole discretion
  • Damaged product, including dog-induced damage, is non-refundable
  • You must include a copy of your receipt or proof of purchase
  • The return must be postmarked within 14 days of RMA issuance

Once we receive your return we will inspect it and if it meets the above criteria, refunds will be processed within approximately the next two (2) billing cycles of your payment method statement from the date we receive your merchandise.  Your refund will be credited back to the same payment method used to make the original order on the Site.  Taxes and expedited shipping fees are non-refundable.

Damaged or missing components:

  • If you return a Wagz Product to WAGZ damaged, as determined at our sole discretion, and/or without all parts and Accessories originally included with your purchase, we retain the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Wagz Products or the retail value of the missing parts and Accessories, whichever is higher.

Risk of loss 

  • You bear the risk of loss during shipment.  We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.  

Partner Program Return and Cancellation Terms

  • If service plan is cancelled within year one of activation a $50 early cancellation fee will be applied to the refund as part of the free product partnership program
  • The $50 cancellation fee can be waived if service plans is cancelled within the 90 Day Trial window and product is returned as per the Return Criteria and Service Cancellation Policy above.
  • Refunds for service plan will only apply to unused Service Plan time


Exchanges If you are an active service plan holder and need to exchange a component from your Wagz Products kit, please contact Customer Service.  You may be responsible for replacement fees and shipping costs if the request falls outside of items covered in your warranty.
Resale Purchases made through the Site are intended for end users only, and are not authorized for resale.
Compatibility You acknowledge that you have verified the compatibility of the Wagz Products you are purchasing with other required equipment (e.g., ensuring that your mobile device and/or operating system is compatible with the Wagz Products). You are solely responsible for determining the compatibility of the Wagz Products with other equipment, and you accept that lack of compatibility is not a valid claim under the warranty provided with your Wagz Products and does not otherwise constitute a basis for receiving a refund after the 90-day refund policy identified above.


WAGZ Service Plan Required A WAGZ Service Plan is required in order to activate and use the Wagz Freedom Smart Collar features and functionality (“Wagz Products Activation”). You can either prepay and register for a WAGZ Service Plan during the checkout process on Wagz.com (for Wagz Products orders placed on our website) or once you have received your Wagz Products by following the in-app activation steps. Service plan start is the day of activation.


Each WAGZ Service Plan is for cellular service that allows the Wagz Products (and related Accessories) to connect to the cellular network for access to certain features of the WAGZ platform. We may also provide you with additional “members-only” content and materials. Once you purchase a WAGZ Service Plan and activate your Wagz Explore Smart Collar for use, your WAGZ Service Plan is associated with that Wagz Products and you may not transfer your WAGZ Service Plan for use with any other Wagz Products, including any next generation Wagz Products you may purchase.

WAGZ Service Plan Options (purchased during Wagz Products activation):

There are three (2) different WAGZ Service Plans available for purchase during your WAGZ Wagz Products activation: (1) $9.99 per month and (2) a one-year plan billed at a rate of $8.33 per month for a total of $99.99 paid at activation. The introductory monthly and one-year WAGZ Service Plans will automatically renew at the end of the monthly or one-year period (as applicable) and you will then be charged the standard fee in effect at the time based on the applicable plan unless you cancel your WAGZ Service Plan (see WAGZ Service Plan Cancellation). All rates here are not inclusive of sales tax. You agree to pay WAGZ the stated fees for the WAGZ Service Plan you selected for the duration of time and the amount you selected on the sign up page. You authorize WAGZ to (i) charge these fees to the credit card you designate, and (ii) automatically renew the charges for the duration of your WAGZ Service Plan unless you cancel your Plan, which you may do at any time (see WAGZ Service Plan Cancellation). One of our Payment Service Providers will process all payments. Please see Prices and Payment Terms for additional terms and restrictions on payments.

 

WAGZ Service Plan Cancellation Options: You may cancel your WAGZ Service Plan at any time by contacting our Customer Service Department at (844)-252-3140 or support@wagz.com. Used Service Plan time is nonrefundable.  If you purchased your WAGZ Wagz Products from an authorized retailer and return your product to them, you will still need to contact WAGZ Customer Service to cancel your Service Plan.  

For the monthly WAGZ Service Plan, if you choose to cancel, your cancellation will take effect at the end of the billing term in which you cancelled, and there is no refund.  If you prepaid a yearly plan your refund is calculated as follows: your refund will be the difference between what you prepaid (taxes excluded) and the used months (used months are billed at the monthly rate of $9.95).  All refunds will be credited back to the credit card you used to pay for the WAGZ Service Plan. All cellular functionality of the Wagz Products and Accessories will end upon cancellation of a WAGZ Service Plan. Please see Return Policy/30-Day Product Guarantee for instructions on how to return the Wagz Products and Accessories.

Please note that our 30-Day Product Guarantee only applies to orders made through our Site and to amounts paid for Wagz Products and does not apply to amounts paid for WAGZ Service Plans.

If your credit card is invalid for any reason, charged back, or if WAGZ does not receive payment, we reserve the right to cancel your WAGZ Service Plan immediately.

WAGZ Service Plan Refund Policy and Termination If WAGZ cancels the entire service under your WAGZ Service Plan, you may request a refund in writing within 30 days after the cancellation we will refund you on a pro-rata basis the portion of the WAGZ Service Plan fees paid by you for the remainder of the time left in your WAGZ Service Plan. If WAGZ makes a material adverse change to your WAGZ Service Plan or to the terms specifically related to our WAGZ Service Plans in these Terms, you may terminate your WAGZ Service Plan and request a refund in writing within 15 days of such change and WAGZ will refund you on a pro-rata basis the portion of the WAGZ Service Plan fees paid by you for the remainder of the time left in your WAGZ Service Plan. Termination of your WAGZ Service Plan and the refund rights above are your sole remedies under these Terms and against WAGZ in connection with WAGZ’s provision of the WAGZ Service Plan.

Amendment These terms specifically related to our WAGZ Service Plans in these Terms will remain in force so long as you are an active, paid subscriber of a WAGZ Service Plan. Subject to the termination and refund rights above, you agree that WAGZ reserves the right to amend the services under WAGZ Service Plans and these terms associated therewith at any time and for any reason. Any changes may be posted to the Site or sent to you by e-mail or postal mail at the e-mail or address you gave when you registered for a WAGZ Service Plan.
Prices and Payment Terms All descriptions of the Wagz Products or Accessories, Wagz Service Plans, prices, and payment terms posted on this Site are within our sole discretion and subject to change at any time without notice. WAGZ can withdraw products from the Site at any time and for any reason. The price charged for a Wagz Product, Accessory or Wagz Service Plan and payment terms will be the price and payment terms in effect at the time the order is placed and will be set out in your order confirmation e-mail. Price increases will only apply to orders placed after such changes. Prices listed through the Site are stated in U.S. dollars, and do not include taxes or shipping and handling charges. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and in your order confirmation e-mail. We are not responsible for pricing, typographical or other errors in any offer by us and we reserve the right to cancel any orders arising from such errors.
Payments for the Wagz Products, Accessories and Wagz Service Plans are processed through one of our third-party payment service providers, currently Celery and Stripe (each, a “Payment Service Provider”). Payment must be received by our Payment Service Providers before our acceptance of an order. Each of our Payment Service Providers accepts the Payment Methods listed below. WAGZ does not view or store your full credit card information. For all purchases, our Payment Service Providers will collect your payment method details and charge your payment method in connection with an order.
You represent and warrant that

  • the account, order, and payment method information you supply to us or our Payment Service Providers, as applicable, is true, correct and complete,
  • you are duly authorized to use such payment method for the purchase,
  • you will pay any charges that you incur in connection with the service under your Wagz Service Plan, including any applicable taxes,
  • charges incurred by you will be honored by your payment method company,
  • you will pay all charges incurred by you at the posted prices, including all applicable taxes, if any,
  • you will not allow anyone else to use your Wagz Service Plan,
  • you will not transfer your Wagz Service Plan or password to anyone else, and
  • you will report to us any unauthorized or prohibited access or use of your Wagz Service Plan.

If any of your account, order, or payment method information changes, you agree to promptly update this information, so that we or our Payment Service Providers may complete your transactions and contact you as needed. We are not liable for any unauthorized use of your credit card, debit card, or other payment method by a third party in connection with your use of the Site or Wagz Products, Accessories or Wagz Service Plans.
Payment Methods: Credit cards accepted: American Express, Discover, MasterCard, Visa, Diner’s Club and JCB.
Other forms of payment: Credit card gift cards from Visa, MasterCard and American Express
We do not accept: CODs, Layaway Plan, Personal Checks and Money Orders.
*Credit Card Gift Cards can only be redeemed for orders less than the full amount available on the gift card. Orders cannot be split between two forms of payment when using a Credit Card Gift Card.
United States Only ALTHOUGH OUR SITE AND WAGZ APP MAY BE ACCESSIBLE WORLDWIDE VIA THE INTERNET, THE WAGZ PRODUCTSS AND WAGZ SERVICE PLANS OFFERED ON OUR SITE AND VIA THE WAGZ APP CURRENTLY ARE MADE AVAILABLE ONLY FOR USE IN THE CONTINENTAL UNITED STATES AND HAVE NOT BEEN DESIGNED OR TESTED FOR USE IN OTHER COUNTRIES OR THE U.S. TERRITORIES OR POSSESSIONS. IF YOU CHOOSE TO PURCHASE OR USE WAGZ PRODUCTSS OR WAGZ SERVICE PLANS FROM OUR SITE OR WAGZ MOBILE APP OUTSIDE OF THE CONTINENTAL UNITED STATES, YOU DO SO AT YOUR OWN RISK AND ARE SOLELY RESPONSIBLE FOR COMPLYING WITH THE APPLICABLE LOCAL LAWS OF YOUR COUNTRY. WE APPRECIATE YOUR INTEREST IN WAGZ™ WAGZ PRODUCTSS AND SERVICE PLANS AND WILL POST UPDATES ON OUR SITE IF AND WHEN OUR WAGZ PRODUCTSS AND WAGZ SERVICE PLANS ARE MADE AVAILABLE IN OTHER COUNTRIES AND/OR IN THE U.S. TERRITORIES AND POSSESSIONS.
Intellectual Property WAGZ and its licensors are and will remain the sole and exclusive owners of all copyrights, patents, trademarks, trade secrets, and other intellectual property rights and proprietary rights in and to the Wagz Products, its Accessories, Wagz Service Plans and any related specifications, instructions, documentation or other materials. You do not and will not have or acquire any ownership of these intellectual property rights or proprietary rights in or to, or relating to, the Wagz Products or its Accessories or Wagz Service Plans.

 

 

Customer Referral Program Terms & Conditions

Last modified on January 1st, 2021

General

 

Miscellaneous

Force Majeure We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers, manufacturers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.


Governing Law All matters arising out of or relating to these Terms are governed by and construed in accordance with the internal laws of the State of Delaware without giving effect to any choice or conflict of law provision or rule (whether of the State of Delaware or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of Delaware.


Arbitration YOU AND WAGZ AGREE THAT THE SOLE AND EXCLUSIVE FORUM AND REMEDY FOR ANY AND ALL DISPUTES AND CLAIMS RELATING IN ANY WAY TO OR ARISING OUT OF THESE TERMS OF SERVICE AND SALE SHALL BE FINAL AND BINDING ARBITRATION.
Either WAGZ or you may demand that any dispute between WAGZ and you about or involving your use of the Site or our Social Media Channels must be settled by arbitration, provided that the foregoing shall not prevent WAGZ from seeking injunctive relief in a court of competent jurisdiction. Judgment on the award may be entered in any court of competent jurisdiction.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NO ARBITRATION OR CLAIM UNDER THESE TERMS SHALL BE JOINED TO ANY OTHER ARBITRATION OR CLAIM, INCLUDING ANY ARBITRATION OR CLAIM INVOLVING ANY OTHER CURRENT OR FORMER USER OF THE WAGZ SERVICES, WAGZ PRODUCTS, ACCESSORIES OR PRODUCT FIRMWARE OR RELATED TO AN ORDER, AND NO CLASS ARBITRATION PROCEEDINGS SHALL BE PERMITTED.
Export Compliance You shall comply with

  • all laws, restrictions, regulations and orders of the United States, the United Nation Organization, the member states of the European Union and the European Free Trade Association, and any other country, including, without limitation, all laws and prohibitions, license requirements and other conditions applicable to the export, re-export, transfer or resale of products or the provision of services and related technical data, including laws relating to sanctions against other countries promulgated by the U.S. Department of Treasury (or similar agencies in other countries)
  • all import restrictions and license requirements relating to the sale or use of the product in the import restriction issuing country, and
  • the terms of any and all licenses issued for the export or import of the products (“Import and Export Laws”).

You shall not

  • make the Product Firmware, Wagz Products, Accessories, Wagz App or other services we offer, related technology or any product of any of the foregoing (the “Controlled Items”) available in any country in contravention of any Import and Export Laws, or any other law, and
  • make the Controlled Items available in a country for which an export or import license or other governmental approval is required without first obtaining all necessary licenses or other approvals. Without limiting the foregoing, you acknowledge and agree that none of the Controlled Items will be acquired for, shipped, used, transferred or otherwise exported or re-exported, directly or indirectly, to countries, entities or individuals as to which the United States maintains an embargo, sanction, or other limitation on the provision of products or services.

By using the Controlled Items, you represent and warrant that

  • you are not located in, under the control of, or a national or resident of a country that is subject to a U.S. government embargo or sanction, or that has been designated by the U.S. government as a “terrorist supporting” country and
  • you are not listed on any U.S. government list of prohibited or restricted or sanctioned parties.

Order of Precedence To the extent there may be a conflict among these Terms of Service and Sale, the Apple Terms, or the Google Play Terms, these Terms of Service and Sale control.
No Assignment These Terms, and all rights and licenses granted hereunder, may not be transferred or assigned by you without our prior written consent, but may be assigned by WAGZ without restriction. Any attempted assignment by you will be null and void.
No Third Party Beneficiaries These Terms do not and are not intended to confer any rights or remedies upon any person or entity other than you.
Notices To You. We may provide any notice to you under these Terms by:

  • (i) sending a message to the e-mail address you provide or
  • by posting to the Site.

Notices sent by e-mail will be effective when we send the e-mail and notices we provide by posting will be effective upon posting. It is your responsibility to keep your e-mail address current.
To Us. To give us notice under these Terms, you must contact us as follows:

  • by facsimile transmission to 203-961-3994; or
  • by personal delivery, overnight courier or registered or certified mail to Wagz, Inc. 100 Market Street, Suite 401, Portsmouth, NH 03801

We may update the facsimile number or address for notices to us by posting a notice on the Site. Notices provided by personal delivery will be effective immediately. Notices provided by facsimile transmission or overnight courier will be effective one business day after they are sent. Notices provided by registered or certified mail will be effective three business days after they are sent.
Entire Agreement; Severability; No Waiver These Terms, together with our Privacy Policy, any and all other agreements expressly incorporated by reference, and any and all other policies or legal notices published by WAGZ regarding the Wagz Services or included in-box with WAGZ Wagz Products or Accessories (“Agreement”), constitute the entire agreement between you and WAGZ concerning your use of the WAGZ Services, the sale and license of Wagz Products and Accessories and your use of them, and your access and use of the Product Firmware. If any provision of this Agreement is deemed invalid, unenforceable or void by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term, and WAGZ’s failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of WAGZ.
Contact Information To ask questions or provide comments on these Terms of Service and Sale and our privacy practices, please contact us at privacy@wagz.com.
If you have any questions regarding our Sales Terms or placing orders for Wagz Products or Accessories, please contact us at info@wagz.com.
© Copyright 2020 WAGZ, Inc. All rights reserved.