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Return Policy

Wagz products have a 30-Day Money Back Guarantee.

If you are not fully satisfied with your Wagz Inc. product, simply return it to Wagz within 30 days of your purchase. Your purchase price will be refunded in the original form of payment. Your return shipping and handling costs are not refunded when returning the product. If your product is returned within 30 days from the date of purchase, your subscription will be cancelled by Wagz. Wagz is not responsible for any lost mail. For gift returns that are received within 30 days of the transaction date, you will receive a Wagz.com E-Gift Certificate for the amount paid by the purchaser.

To return your Wagz Freedom Smart Dog Collar, please follow these instructions:

1: Email support@wagz.com to request a Return Merchandise Authorization (RMA) and indicate the reason for your return.
2: You will receive an RMA # via email, along with shipping instructions. The RMA # should be clearly indicated on the front of your package.
3: Please ship your Wagz Freedom Collar in its original packaging, include a copy of your original sales receipt and ship it with a postmark no later than 30 days from the date of purchase.

Your original form of payment will be credited within 7-10 business days of our receipt of the product. If you have specific questions about this return policy, please call Wagz at: 1-844-252-3140 or email support@wagz.com.