\Wagz products have a 30-Day Money Back Guarantee.*
*Note: All Launch Edition Freedom Collars have a 60-Day Money Back Guarantee.
Product Return and Refund Information:
If you are not fully satisfied with your Wagz product, simply return it to Wagz within 30 days of your purchase. Your purchase price will be refunded in the original form of payment. Your return shipping and handling costs are not refunded when returning the product. Wagz is not responsible for any lost mail. Product must be in its original working condition, as determined at our sole discretion. Damaged product, including dog-induced damage, is non-refundable. For gift returns that are received within 30 days of the transaction date, the recipient will receive a Wagz.com E-Gift Certificate for the amount paid by the purchaser.
To return your Wagz product, please follow these instructions:
1. Email email@example.com to request a Return Merchandise Authorization (RMA) and indicate the name of the product, order number and reason for your return.
2. You will receive an RMA # via email, along with shipping instructions. The RMA # should be clearly indicated on the front of your package.
3. Please ship your Wagz product in its original packaging postmarked no later than 30 days from the date of purchase.
Your original form of payment will be credited within 7-10 business days of our receipt of the product.
Wagz can only refund orders made through Wagz.com. If you purchased Wagz products from an authorized third-party retailer, please contact that retailer for the return.
Subscription Cancellation and Refund Information:
If your product is returned within 30 days from the date of purchase, your subscription will automatically be cancelled by Wagz.
You may change or cancel your Wagz subscription plan at any time by contacting Wagz via email at firstname.lastname@example.org. Used subscription plan time is nonrefundable. If you purchased your Wagz product from an authorized retailer and returned your product to them, you will still need to notify Wagz at email@example.com to cancel your subscription plan.
Monthly Subscription Plan
For the monthly Wagz subscription plan, if you choose to cancel, your cancellation will take effect at the end of the billing term in which you cancelled, and there is no refund.
Annual Subscription Plan
If you prepaid for an annual plan, your refund will be the difference between what you prepaid (taxes excluded) and the used months (used months are billed at the pro-rated monthly rate of $9.95). After ten months, there is no refund.
All refunds will be credited back to the credit card used to pay for the Wagz subscription plan. All cellular functionality for the Wagz products will end upon cancellation of the Wagz subscription plan.
For further information on our return policy, please see “Terms and Conditions.”
If you have specific questions about this return policy, please contact Wagz by email: firstname.lastname@example.org.